Privacy Policy

1.1 Account Information

When you register an account, we may collect the following information:

• Name or username
• Email address
• Contact information (if technical support is needed)

1.2 Technical Information

To provide and improve our services, we may automatically collect the following technical information:

• IP address
• Browser type and version
• Device information (operating system, device model)
• Access time and date
• Usage logs and error reports

1.3 Trading Data

Important:Your trading data, strategy configurations, API keys, and other sensitive information are stored on your own private servers, and we cannot access that data. We do not collect, store, or access your exchange API keys.

2.1 Providing Services

We use the collected information to:

• Create and manage your account
• Provide software licensing and technical support services
• Process payments and orders
• Send important service notifications

2.2 Improving Services

We may use anonymized technical information to:

• Analyze service usage
• Identify and fix technical issues
• Improve user experience
• Develop new features

2.3 Legal Compliance

When necessary, we may use your information to:

• Comply with legal and regulatory requirements
• Respond to legal processes or government requests
• Protect our rights and property
• Prevent fraud or abuse

3.1 Private Deployment

PlutoQuant uses a private deployment architecture, which means:

• Your trading system and data are completely deployed on your own servers
• We cannot access your servers or data
• You have complete control over your data
• Data is not transmitted to our servers

3.2 Data We Store

We only store your information in the following cases:

• Account information (for account management and support)
• Order and payment records (for financial and tax purposes)
• Technical support records (for issue tracking and resolution)

3.3 Security Measures

We take the following security measures to protect your information:

• Use encryption technology to transmit and store sensitive information
• Implement access controls and authentication
• Regularly conduct security audits and updates
• Limit employee access to data

4.1 Cloud Service Providers

If you choose to use our cloud server deployment service, your system will be deployed on servers provided by third-party cloud service providers (such as AWS, Azure). These service providers have their own privacy policies, and we recommend that you review the relevant terms.

Important:Even when using cloud servers, your trading data and API keys are still stored in your own server instance, and we cannot access them.

4.2 Payment Processors

We use third-party payment processors such as Stripe and PayPal to handle payments. These providers may collect payment information directly, but we ensure that only the data necessary to process the transaction is transmitted.

4.3 Technical Support Tools

We may use third-party tools to provide technical support services, and these tools are only used for:

• Customer support systems
• Error tracking and log analysis (anonymous data only)
• System monitoring and performance analysis

5.1 Right to Access

You have the right to access personal information we hold about you. You can request access at any time by contacting our support team.

5.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update this information.

5.3 Right to Deletion

In certain circumstances, you have the right to request that we delete your personal information. Please note that deleting certain information may affect our ability to provide services to you.

5.4 Right to Data Export

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

5.5 Right to Withdraw Consent

If the processing of your information is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the legality of data processing based on consent before withdrawal.