Customer support

Service migration

Migrate your existing Praxsor system to a new runtime environment. Submit a ticket on this page to change hosts, switch datacenters, or continue after current hosting expires.

Perpetual license

The software license is purchased once and remains valid. It does not expire with hosting, and does not require yearly renewal.

Gifted hosting is time-limited

The included cloud host and domain have a fixed term. When it ends, you can renew with the provider or request a service migration.

Migration assistance is free

After you submit a ticket, we help migrate the system and rebind the license. There is no additional migration fee.

Process

  1. 1
    Submit a ticket

    Describe the migration requirement and target host so we can assess the plan.

  2. 2
    We migrate

    We deploy the system in the target environment and confirm with you that it is running correctly.

  3. 3
    Cut over

    After confirmation, we complete the cutover. The system continues in the new environment.

Do not trust impersonators

Migration is handled only through tickets on this page. Anyone who claims to be our staff and asks you to pay or share keys is not us.

  • No migration fee

    We will not charge a migration fee, handling fee, or top-up. Anyone asking you to transfer money is not us.

  • No exchange keys

    We will never ask for exchange API keys, fund passwords, authenticator codes, or seed phrases. Refuse if someone does.

  • No server passwords

    Do not put SSH or server login passwords in tickets or chat. We will never ask you for those passwords.

  • Tickets and order email only

    Official contact is this website ticket, plus the email you used when ordering. Do not add unknown chat accounts.